Troubleshooting Google phone problem.

Step 1: Get the latest version of Android OS

  1. Go to Settings > System > System updates.
  2. Select Download or Check for update.

Step 2: Remove covers

  1. Remove stickers, covers, cases, or anything covering your device.

Step 3: Turn on safe mode

To turn on safe mode, follow these steps.

Step 4: While in safe mode, turn off Bluetooth

  1. Go to Settings > Connected devices.
  2. Turn off Bluetooth.

Step 5: While in safe mode, make sure the volume is on

  1. Go to Settings > Sound.
  2. Turn on all 3 sounds settings and make sure to choose max volume.

Step 6: If your volume buttons aren’t working, turn off Switch Access

  1. Go to Settings > Accessibility > Switch access.
  2. Turn off Switch access.

Step 7: Reset to factory settings – Set it up as a new user. After the reset, select “Don’t copy” to situate your device with no restored files before testing the phone. 

Published by

Bob Lin

Bob Lin, MS-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com